Marianella Sclavi has looked in some of the most unlikely places to develop her theories on how to manage conflict. “A humorous approach” to social complexity is very much linked to this Italian sociologist’s time in the Bronx.

Sclavi taught the Art of Listening, Emotional Self-Awareness and Creative Conflict Management at the Polytechnic University in Milan from 1993 to 2008. Her ethnographies are based on an ‘open systems’ epistemology and since 2008 she has been designing participatory programs and acting as a facilitator in “creative confrontation” decisional processes.

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at